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FAQ

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Ugg boots, also spelled ugh boots and ug boots, are a style of sheepskin boots, with wool inner lining.
The natural properties of sheepskin results in thermostatic benefits. Thick fleecy fibres on the inner part of the boots allow air to circulate and keep the feet at body temperature. Ugg boots are highly prized for their effectiveness. Ugg boots are designed to be worn without socks in order to maximize the benefits of sheepskin.

You may use your credit card. We accept anywhere from throughout the world.

We dispatch usually within 24 hours after funds have cleared through our payment gateways. We endeavor to minimize delivery times however we cannot take responsibility for time taken in shipping you goods. Our delivery and shipping partners are reputable and internationally well known companies for their on time and reliable services.

We will exchange or cancel under certain circumstances pleae refer to our term and conditions

We are not in any way affiliated with the American Company Deckers Outdoor Corporation whose products are made in China and we don’t sell Decker’s UGG Australia brand. All our products are made from genuine Australian merino sheepskin in Melbourne by a family run manufacturer.

All of our Ugg boots have a label on the back of the heel except for the Slippers Range as it does not fit on the heel support. They also have a sewn on tag on the side “Made in Australia”. All our products come with the “Made in Australia” tag. They are shipped with original tags and labels.
You can rest assure you are purchasing original top quality sheepskin boots and other products, which have been registered and trademarked in the state of Victoria, Australia.

If you have any other questions or you would like further information on any of our products or services please do not hesitate to contact us

If you would like to change your order once we have received your order please contact us immediately. As long as we have not dispatched your items to the delivery and dispatch companies we are only to happy to change your item to the required item. If your item has been dispatched you may be liable to extra charges with returns and change to order.

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